Work With Us

Job title: Customer Service Representative.

Salary: £26,208.00 per annum

Contract Type: Full Time

Hours: Annualised Contract / 2080 per annum.

About Us (4EDEN):
4Eden is a local charity providing support, services, and opportunities throughout the Eden Valley from our office based in Penrith. Our services specialise in coaching people with learning disabilities and/or neurodiversity. We provide a wide range of opportunities with staff, trained and skilled to meet individual’s specific needs.

We work closely within our local community, with local people, voluntary groups, and local employers to offer a diverse range of work placements, employment options, clubs, and social groups. We provide supported living and independent living opportunities. We network within our community to attract a variety of inclusive everyday activities that enable people to live their best life, according to them and have friendships outside of paid support, focussing on independence.

About The Role:
The Customer Services Representative will be responsible for the daily execution of addressing customer issues and resolve them in a timely and efficient manner.

By supporting the Team Professionals, Senior Leadership Team and 4Eden’s customers on a variety of channels, the Customer Service Representative will ensure that all valid concerns are dealt with as soon as possible.

Responsibilities:
• Be in the office and ready to take calls at 8:30am
• Check voicemail, deal with any issues, forward to appropriate person/department over teams and email.
• Check emails, mobile phone, Teams messages.
• Check pigeonhole for any outstanding paperwork and distribute to appropriate team leaders.
• Cover shifts – red boxes on Planday for the following day/week.
• Answer all incoming calls, directing to appropriate person, taking messages, forwarding information using in-house messaging platforms, Teams, email etc.
• Answer video doorbell, welcoming visitors to the building and offer hospitality.
• Any staff sick calls begin absence process; update rota include details in comment box, find cover and inform everyone involved – person supported, parent/carers, team lead and staff. Remind the member of staff to start the digital absence form, located in Teams General Portal.
• Log any calls/visits that involve the guys in their files and inform the team lead.
• Assist with administration duties during down times (filing, scanning, sorting paperwork)
• Ensure staff signing in and out of inventory/meeting rooms etc….
• Last hour of duty, send updates and first response report of the day out via specified Teams group.
• Act as Fire Marshall in the event of a fire or fire drill.
• Ensure end of day office closure process is followed, including kitchen area being left clean and presentable, taking note of anything left. ALL staff are responsible for their own cups/dishes.
• If everyone is out of the building check the fire escape door is locked and lock the building.

Person Specification:

Essential: 

• GCSE or equivalent at grade A-C (9-4) in maths and English.
• Good communication skills, written and verbal.
• High levels of accuracy, attention to detail, ensuring professional standards are met.
• Ability to prioritise and manage a diverse workload ensuring deadlines are met.
• Enthusiastic to learn and contribute to the business success.
• A genuine interest in the role.
• Strong sense and understanding of quality in a client focused service.
• Strong teamwork skills.
• Ability to plan, manage and prioritise work tasks; well organised.
• Ability to use own initiative but know when to refer queries and take instructions
• Friendly, professional, and confident manner, with ability to build positive relationships.

Desirable:

• Some experience of working in a similar role.
• Understanding of rota/schedule system.
• Working with individuals who have learning difficulties.
• Competent in using IT systems and inputting data.
• Ability to use Microsoft 365.
• Trouble shooting and problem solving.

Next Step

If you have any questions about this position or would like to apply, please email office@null4eden.co.uk with your CV, email a completed application form (Download PDF or Word document) or arrange an informal chat.

We look forward to hearing from you!

Click to download the PDF version of this vacancy

Are you ready to provide a wide variety of services that just ‘fix it!’?  

Working with the guys who purchase support services from 4Eden, you will work alongside and coach this group to focus on vocational activities as part of a pathway to paid employment and supported employment. You will enable people to gain experience on the job.  

What will you be coaching people to do?  

• health and safety/risk assessment and working as part of team to meet contracts 
• customer service and problem-solving skills 
• preparing quotes, budgeting, buying supplies 
• grass cutting, gardening, landscaping 
• building and repair work 
• painting and decorating 
• equipment repair and maintenance 
• general handy work 
• cleaning, sorting 

People will be supported to achieve in workplace training. You will support the team to create a work routine and gain skills while they build professional relationships with colleagues.  

Over time you will develop and train the people we support to carry out a variety of jobs working and making things happen that benefit our local community.  

Would you like to share your passion, knowledge and skills to enable others?  

To learn more about this opportunity, please contact Angela at angela@null4eden.co.uk or give us a call at 01768892014. 

Working for 4Eden: 

• Starting Salary – £12.30per hour = £25,500 annualised contract for 2080 annualised hours  
• Your wages BACS into your bank account 3 working days before the end of every month 
• Hours – Monday to Friday 9:00-5:00pm (some weekend and evening work may be required for support of special events)  

Benefits: 

• Enrolment into our workplace pension scheme into which 4EDEN contributes 3% of your salary if you meet our qualifying criteria.  
• Enrolment into an employer paid healthcare scheme that allows you to claim money towards the cost of dental, optical and other medical expenses and additional benefits for your well-being. With the option to add your partner and free children’s cover. 
• Your Birthday off every year – paid. 
• Employee ‘Value’ Award. 
• Branded workwear.

Click here to view/download PDF.

A sustainable society, where all empowered members share equal status, are listened to and are enabled to live their best lives.

Conceived over 30 years ago, 4EDEN based centrally in Penrith, is an organisation with ideologies to promote an individual’s ability, regardless of physical impediments and/or learning incapacities.

To enable them to contribute and play an active part in social progression and to have the best life they can. Our services specialise in learning disability and autism spectrum disorder; standard/lower level and high level/complex needs.

We are developing real work opportunities by creating trading businesses as part of our organisation: Bake 4EDEN, Café 4EDEN and Fixit 4EDEN. They provide meaningful activities that help to build our members skills, confidence, and independence where they can, while socialising together and interacting with the general public.

Our core values are:

• Sense of Belonging (providing an engaging and inclusive environment)
• It’s all about you (we value our empowered members and together we lay the foundations for you to live your best life)
• We are who we are (we respect one another as individuals)
• Financially self-sustainable (through active and engaged governance and expansion of innovative opportunities we attract aligned investors)

Find out more about us here: www.4eden.co.uk

TRUSTEE VACANCIES

Our strategy has been very successful, and this has ensured strong growth over recent years. We need to strengthen our small Board of Trustees to allow 4EDEN to remain effective. Trustees can make a difference by helping to make key decisions, provide guidance, direction and oversight. New board members can bring a fresh perspective and valuable experience.

Being a Trustee is very satisfying as it provides the opportunity to give something back to your local community, while aiding personal development. We particularly need knowledge from some key business functions such as Marketing, HR, IT, Strategic Planning or Operations. Although we would encourage those who have life skills in any of our business areas or the voluntary or care sectors to consider applying, as you will certainly be able to make a difference.

YOUR COMMITMENT

Generally, we hold around 11 meetings a year. These are made up of four Board Meetings, an AGM where you would be required to attend. Plus, Sub-Committee meetings that discuss specific topics. You would only need to attend those where your area of expertise is needed or if you are interested. They usually last about 90 minutes. In addition, there may be some events organised to promote 4EDEN.

The role of Trustee is a voluntary position, therefore unpaid. 

WANT TO KNOW MORE?
Contact Jacqui Taylor on:01768 892014 or email jacqui@null4eden.co.uk

Job title: Coach4Independence, Practitioner HF.

Learning needs, learning disabilities, neurodiversity (autistic spectrum)

Location: This position will be based at 1 location, close to Penrith.

Salary: £30,680 – £32,240  per annum, depending on skills, qualifications and experience + Plenty of benefits (Listed below)

• Pro rata – 2080 annual hours
• Sleepover duties as agreed with team (additional payment)
• Waking nights incorporated into hours of work

About Us (4EDEN) – the local partner of Royal National Mencap

We are a local charity, providing support services throughout the Eden Valley, from our office & opportunities centre based in Penrith. Our services and businesses provide bespoke support for children, young people and adults, who have additional learning needs, learning disabilities and/or neurodiversity (autistic spectrum).

We believe in supporting individuals to access and integrate within their local community and enable people to access the wider community, by assisting individuals with social skills and providing the opportunity to live and experience an ordinary life, as independently as possible.

Skilled and experienced staff, who enable people to meet their individual needs, are at the forefront of our services. 4EDEN can be a busy environment with various services being available 24 hours a day 7 days a week. Through a friendly, supportive and collaborative approach, 4EDEN excels in its commitments whilst still striving to maintain a healthy work/life balance.

Our services include:

• Supported Independent Living – in people’s own homes
• Independent living skill building/enhancement
• Community-based and day centre-based opportunities – skill building, work placements, supported employment, volunteering, learning, training and development.
• Personal individualised support in a person’s home or community
• Work placement and employment support in local businesses
• Real paid work opportunities in our developing trading arms
• Training with certification
• Career progression pathway
• Social and recreational support and opportunities
• Life, friendship, relationship and personal development
• Clubs, short breaks, activities and holiday

Job description:

A home where 3 individuals will live and learn to build up their independence and live an ordinary life. Who are able-bodied and communicate verbally, knowledge of autism and mental health would be an advantage, however, full training will be provided and working alongside other team members during induction.

You will be a part of a team around the people enabling each person to live their life to the full, both in their own home, their local and wider community and supporting to participate in their local community. The rota will be created by the staff team, so work-life balance, hours of working, leave and duties to undertake will be discussed and agreed by the staff so that wrap around support times are covered.

Responsibilities will include:

• To maintain health and wellbeing
• Supporting individuals and groups in their chosen activity including domestic duties and involvement in local and wider community activities.
• Providing the best quality of life.
• To support individuals to maintain and manage their tenancy.
• Contribute to team meetings and service user reviews and attend any meetings that are essential to maintain the safe running of the service.
• Ensure that a person’s rights, dignity, choice and privacy are respected at all times.

Recording of information and record keeping is an important part of the role, using systems and processes in place.

• Complete required forms and documentation in relation to the support of the person
• Comply with all policies and procedures, terms and conditions detailed in the company handbook and your contract of employment. 

Person Specification:

We are looking for someone who has a positive outlook. Is calm, flexible and committed to 4EDEN values. Our ideal candidate will be person focused and inclusive, passionate about enabling others.

A current full driving licence and use of a car is essential to enable you to travel to place of work / desirable if you have the intention to work towards taking your licence.

• Understanding of learning disability and neurodiversity
• Understanding of people’s basic rights
• Aware of regulations and legislation such as CQC and The Care Act
• Awareness of Safeguarding and the importance of protection
• Experience of support planning and professional good practise
• Understanding of importance confidentiality
• Ability to effectively communicate
• Ability to actively listen
• A qualification in Health & Social Care
• Certificated training
• Transferable skills

Benefits / why work with us?

• Enrolment into an employer paid healthcare scheme that allows you to claim money towards the cost of dental, optical and other medical expenses and additional benefits for your wellbeing. With the option to add your partner and free children’s cover.
• The Care Certificate Qualifications and Credit Framework (QCF) training employer paid. 4EDEN commits to your career development.
• Your Birthday off every year
• RLW payments for each hour of sleep over duty – paid in addition to your salary.
• Every other weekend off
• Enrolment into our workplace pension scheme into which 4EDEN contributes 3% of your salary.
• Employee of the month – lucky dip treat
• Introduce a friend scheme – £100 for you & £100 for your friend (subject to Terms and conditions)

Next Step

To apply for our vacancy, please email office@null4eden.co.uk with your CV, email a completed application form (Download PDF or Word document) or arrange an informal chat.

We look forward to hearing from you!